Delivery & Returns
Free UK Delivery in 2-3 Working Days
Average delivery time in UK is 2-3 working days. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for shipping. All quoted prices on our website include UK shipping costs. In order to ensure that our overseas customers get their items quickly, we ship via priority airmail, therefore a small shipping charge will be applied to US, Canada, Australia and other overseas orders. Please note that some larger items can not be shipped overseas.
We offer money back guarantee on all products. We strive to ensure customer satisfaction, however in an unlikely event, should you wish to return an item, you must inform us within 7 working days of recieving them item. Please note that 7 working days start from the date of delivery. This meets all online retailers’ legal obligations to customers under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days of delivery without having to give us a reason.
If you wish to return an item, please contact us via email within 7 days of delivery via our contact us page, late returns will not be considered. Goods should be received by us within 7 days of notification of intent to return i.e. no later than 14 days after delivery. Return postage costs are the responsibility of the person returning the order – it is recommended that you return your goods using Recorded Delivery. Next Day and other express delivery charges are non-refundable unless the order is cancelled as per the terms below. Please note that delivery charges will be deducted from the refunded amount. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
Note: Please do NOT send the item back to our company office address, contact us before so we can provide you the correct warehouse address where the item is to be returned.